Business Development and Customer Relationship Manager


Department: Software Department

Reports to: Softwear Manager

MAIN PURPOSE OF JOB: To build and maintain relationships with key personnel, in targeted organisations in order to sign up high level customers to the InTouch SmartWater product set.

Permanent Full-time - 5 days per week - 37.5 hours per week

Based in North West England but with travel nationally for which costs will be reimbursed.


  • Building relationships and networks with key people in target organisations.
  • Sign up high level\trophy customers to SmartWater products
  • Help to identify future target organisations.
  • Keep up to date with industry challenges, both operationally and strategic.
  • Liaise with Software Manager and Service Delivery Manager.
  • Feedback to Software Manager any future customer requirements\needs.
  • Major account management.


  • Highways industry knowledge.
  • Excellent communication skills.
  • Commercial and contractual knowledge and experience.
  • Be a driven self-starter.
  • Organisational skills.
  • Hold a valid full driving licence.
  • Be able to work flexible hours and in various locations as required.